My Reposit app is not receiving any data?

The most common problem is usually an Internet interruption. If your app is not receiving data then most likely you are offline. If your app is receiving data, but it doesn’t seem right you may have a metering issue.

If the Internet connection to the Reposit box is no longer working this can be caused by several things, but most commonly it is because of a router/modem change or a WiFi password change.

If you have changed or upgraded your router, our friendly Support Team will be able to help you to connect your Reposit Box to your new router. All you would need to do is to set up a hotspot connection on your mobile phone to your Reposit Box. Once the connection is established, our Support Team will be able to connect it to your new router. The details of how to do this are described below:

Step 1: Set up a mobile phone hotspot next to the Reposit Box and set the name and password of the hotspot to the following:

Phone Name: RepositInstall
- iPhone: Settings>General>About>Name OR
- Android: Settings>More(in wireless & networks)>Tethering & portable hotspot

WiFi Password: InstallerReset
- iPhone: Settings>Personal Hotspot OR
- Android: Settings>More(in wireless & networks)>Tethering & portable hotspot

Step 2: While this mobile hotspot is up, give us a call on 1800 392 938 (Monday to Friday, 9 am to 5 pm) so that we can connect your Reposit Box to your new router. 

If you have any questions, do not hesitate to give our Support Team a call on 1800 392 938 or email us at [e-mail].