Your Reposit Box is Offline

So your Reposit Box is offline and you’ve received a notification?

Ok. First, please check the vitals:

1. Does your Reposit box have power? (HINT: look for the blue light. If your Reposit Box has no blue light proceed to STEP B)
2. Got wifi? Check your internet connection. If you’ve changed your wifi provider or internet password recently, please proceed to STEP A.
3. Don’t have wifi? Please proceed to STEP B.

STEP A: Let's get your Reposit Box reconnected to your internet

If you have changed your modem or its name and/or password, all you would need to do is to set up a hotspot connection on your mobile phone to connect it with your Reposit Box. Once the connection is established, please give our Reposit Support Team a call on 1800 392 938 (Monday to Friday between 9 am and 5 pm) and we will be able to reconnect the Reposit Box to your router. The details of how to do this are described below:

Set your Phone Name to: RepositInstall

- iPhone: Settings>General>About>Name OR

- Android: Settings>More(in wireless & networks)>Tethering & portable hotspot

Set your WiFi Password to: InstallerReset

- iPhone: Settings>Personal Hotspot OR

- Android: Settings>More(in wireless & networks)>Tethering & portable hotspot

Once the mobile hotspot is set up as per the above instructions, give us a call on 1800 392 928.

STEP B: Turn your Reposit box off and on

Have you tried turning it off and on again? No really, this may fix your problem. Give us a call on 1800 392 928 and we’ll take you through the process.

How do I know if my Reposit Box is back online?

1. Open your Reposit App
2. Tap the 'Activity' tab at the bottom of your screen.
3. If the Reposit Box has access to the internet, you'll be able to see moving arrows and changing numbers on this screen.